ScarletMail Audit Information


ScarletMail accounts will be deleted the morning of: Thursday, Apr 11 2019


Examples of accounts that are most likely to be affected include:

  • Users who are no longer affiliated with Rutgers University
  • Alumni who have not yet officially graduated
  • Students who have left the university for any reason
  • Students who are NOT registered for any classes at Rutgers this semester
  • Guests who are no longer at Rutgers University
  • Expired Guests who need to renew their guest status
  • Faculty/Staff who are no longer at Rutgers University
  • Retiree/Emeritus who have not gotten their official designation


What does this mean for me?

Deleted users' files, documents, webpages, and email will be rendered unusable on the account deletion date. These files will not be available to those users who are no longer affiliated with Rutgers University. These files will be purged from the system, and be completely unrecoverable, 8 weeks after the account deletion date.


What should I do before the account is deleted?

If you will be losing your Scarletmail account, you may want to take some of the following steps.
  • You need to take this time to download and move all important files/documents/webpages/email off of the account, onto either another account or a desktop system. You need to transition them to another account before the deletion date. For information on moving your files/email to Google. You do not need to "clean out" the account for us.
  • Notify your regular correspondents, mailing lists, etc., about your change of address. We cannot forward mail from a deleted account to another address.
  • If you have a web page, transfer it to another account, if possible. Replace the main page (usually index.html) with one either giving your page's new address or announcing the eventual closure of the page.


What if I think I am still affiliated with Rutgers University?

Students: If you are registered for classes, you will need to speak with the Registrar to confirm why you are not currently listed as a student. If you are not registered for classes but have exceptional circumstances (e.g. medical leave, military leave, registration/financial aid problems, study abroad, etc.) in which you need your ScarletMail account, please check with your dean or department chair to see if they are able to sponsor you for a guest account. The online guest request forms can be found in our Guest Request System.

Alumni: Alumni are only eligible to keep their ScarletMail Accounts if they graduated from Rutgers with a degree. If you have graduated but will not be walking until this May, have your dean send mail to on your behalf asking that your account be saved.

Guests: If you were sponsored for a Guest NetID, you should speak with your sponsor and ask them to submit a new guest request. The online guest request forms can be found in our Guest Request System.

Faculty/Staff: If you are currently working for the University, speak with your HR representative to confirm you are listed as active in the payroll system. If you work for the University but are not being paid by the University, you may need to apply for a Guest NetID instead.

Retired Faculty/Staff or Emeritus Faculty: You may be eligible to keep your ScarletMail account if you meet certain HR guidelines. For more information, see Retiree Services.


How do I know my account will be saved?

The check your audit status lookup page only contains the initial deletion list and is no longer updated daily as these audits are being deprecated. If you have any concerns please speak with the Help Desk or email to confirm your account status.


If my account was already deleted, how can I restore my files?

If your account has already been deleted, you can follow the steps listed above for "What if I'm a current student, almunus, guest, retiree, emeritus, faculty or staff member?" to re-establish your account. If you do not meet any of the criteria as an active University affiliate but still need to recover files, you may contact and your situation will be reviewed on a case-by-case basis. Any requests received on or after Jun 06 2019 may permit you to re-create a ScarletMail account, but do not guarantee restoration of files that were on the account.


For any additional questions or concerns:

Email, or contact your Campus Computing Help Desk.

You can also check the ScarletMail web page for student computing information:

Return to the account audit home page.